How does Novi Taxi 016 ensure that drivers are reliable?

All our drivers go through a rigorous selection process that includes checking experience, background, city knowledge, and an interview to assess professionalism. Additionally, they undergo continuous training in safe driving and customer service.

Are the vehicles technically sound and safe?

Absolutely. Our fleet consists of modern vehicles less than 5 years old, equipped with all modern safety systems. We maintain them at authorized service centers according to a strict schedule and perform daily inspections before each shift.

Can I order a taxi with a child seat?

Yes, of course. We provide child car seats upon request. Please emphasize when booking that you need a seat so we can send an adequately equipped vehicle. Child safety is our priority.

How does technology contribute to my safety?

Every vehicle is equipped with a GPS device for 24/7 tracking. Our dispatch center knows the location and speed of vehicles at all times. This enables quick response in case of any problem and provides you with an additional layer of security.

What is the 'start' in taxi fare pricing?

Start is a fixed, initial amount of 170 dinars charged at the beginning of each ride. It covers the costs of the driver coming to your address, depreciation, and operational costs before the ride even begins.

What is the difference between Tariff 1 and Tariff 2?

Tariff 1 (60 din/km) applies on weekdays and Saturdays from 06:00 to 22:00. Tariff 2 (70 din/km) is applied at night (22:00-06:00), on Sundays and during public holidays.

Is luggage in the taxi charged extra?

No. At Novi Taxi 016, standard luggage transport is completely free and included in the ride price. There are no hidden costs for suitcases.

How is the price formed for intercity rides or airport transfers?

The price for intercity rides and airport transfers is agreed upon in advance and is fixed. It includes fuel in both directions, tolls, and driver time, providing you with complete cost predictability.

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